Returns Policy

If you are not satisfied with your purchase, you have 30 days from the shipped date to return your order to us for a refund or exchange. Items returned must be unused and in resaleable condition.

Click here to complete our online returns form

Before returning an item, please complete our online returns form to obtain a returns authorisation number (RAN). Any items returned without a valid returns authorisation code will NOT be refunded.

Return the item(s) in resaleable condition in secure packaging clearly stating your order number, contact details and returns authorisation number. 

Return items to:

Bound Tree Medical Europe Ltd
Returns Department
Unit 3, Stag Business Park
Donnington Wood
Telford
Shropshire
TF2 7NA

Once received by our returns department, your refund (either by Sage Pay or PayPal™ depending on your original payment method) or exchange will be processed. This may take up to 5 working days.

PLEASE NOTE: Items purchased in the Bound Tree Custom Shop are NOT covered by this returns policy. For more information on Bound Tree Custom Shop items please click here


We recommend you send your return using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.

The issue of a returns authorisation number does not constitute acceptance by the seller that a refund or exchange will be made. Risk in returned goods will not pass to Bound Tree Medical Europe Ltd until a refund or exchange is made. Refunds or exchanges will not be issued for returned Goods,which, in the opinion of Bound Tree Medical Europe Ltd, are in unsaleable condition. Returning goods to the seller is the responsibility of the buyer.

RAN numbers are valid from 30 days only from point of issue. Goods must be returned within this period.

Any alleged defects or delivery shortages must be notified, in writing by the buyer to Bound Tree Medical Europe Ltd within 3 working days of delivery.

For full details, please see our Terms and Conditions.

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Copyright 2014 Bound Tree Medical Europe Ltd   |   All orders subject to Terms & Conditions